Customer Success Manager - Sustainability & Product Footprints

We are a purpose-driven scale-up, offering innovative and scalable software solutions that help customers reduce the environmental impact of their products. To support our mission, we’re seeking forward-thinking talent to join our team and strengthen our ability to help customers reduce their environmental impact. You’ll thrive in a dynamic environment where collaboration and knowledge-sharing empower our customers to make meaningful sustainability improvements.

As a Customer Success Manager, your work will directly help businesses reduce their environmental impact by ensuring the successful adoption and usage of our LCA software. You will work closely with our diverse customer base, understand their unique needs, and guide them on their journey to success with our product.

If you're looking for a job that aims to create a better world, having an opportunity to develop yourself, where your opinion matters, and where you will be working with a great team, then being a Customer Success Manager @ Ecochain is the perfect job for you!

Your responsibilities

• Understand customers' goals and objectives, aligning our software solutions to meet their unique needs and drive sustainable outcomes.

• Act as a customer advocate, proactively gathering feedback and ensuring customer input is reflected in product development and improvements.

• Develop and execute comprehensive customer success strategies that enhance product adoption, customer retention, and long-term satisfaction.

• Collaborate cross-functionally with product & tech, sales, marketing, and support teams to ensure seamless customer experiences and timely resolution of challenges.

• Monitor and analyze customer usage data to identify trends, opportunities, and potential roadblocks, and implement strategies to optimize their experience.

• Identify and nurture upsell opportunities by demonstrating the value of additional features or services, always focusing on how they enhance the customer’s success.

• Provide ongoing support throughout the customer lifecycle, from onboarding through renewal, ensuring customers achieve their sustainability and business goals.

• Deliver tailored proposals and presentations that highlight the value of our software and demonstrate opportunities for increased impact and efficiency.

• Track key metrics and report on customer success outcomes, including retention, satisfaction, and upsell achievements.

• Stay informed on industry trends and best practices in customer success, sustainability, and LCA to continuously enhance your approach.

• Bachelor's degree in a relevant field.

• 3+ years of experience in customer success or a related role, with a focus on high-touch SaaS B2B environments.

• Strong understanding of customer lifecycle management, including onboarding, adoption, renewal, and expansion in a high-touch customer success model.

• Proven track record of managing and growing customer relationships by delivering value and driving long-term satisfaction.

• Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse customer profiles.

• Analytical mindset with a data-driven approach to problem-solving and decision-making.

• Self-motivated and able to work independently, while effectively collaborating with cross-functional teams.

• Knowledge of sustainability software and Life Cycle Assessment (LCA) is highly advantageous.

• Ability to stay current with industry trends and best practices in customer success, particularly in SaaS and sustainability sectors.

What we offer

• Competitive salary & bonus.

• Secondary benefits (pension, phone allowance EUR 25,- a month & sport allowance EUR 30,- a month, free lunch 3 times a week in the office).

• Public transportation for commuting is 100% paid - own transportation 0,23 cnt/km.

• Making an impact as you will work on helping to solve the biggest problem of humankind: climate change!

• Enjoy the ride of the scale-up phase we’re in and evolve your skills and grow along with the company.

• We offer flexible working arrangements to ensure you can balance personal commitments while making an impact professionally.

• A long-term commitment to be part of the company and support our mission.

Why you should join our team

Purpose: Whether you call it having an impact, making a difference, or doing work that matters, many professionals like yourself find it increasingly important to have a job that makes a tangible contribution to a better world. At Ecochain, we enable clients to get a grip on their environmental impact and sustainable ambitions. We turn data into actionable insights and enable our customers to improve the footprint of their products, processes, or company as a whole. Because only if you know where and how the impact is generated, you can come up with ways to reduce it.

Timing: We are in a scaleup phase of organizational development. You will become part of a dynamic, international team of currently 70 colleagues and contribute to our ambitious growth goal. This provides great opportunities, there is room to challenge the status quo and have that sense of ownership and very real influence that turns daily work into something inspirational. And since we are a technology-driven company, the development team is the backbone of our future.

Team: Our Customer Success team is a mission-critical one for Ecochain. The team contributes to supporting the adaptation of our software by providing the required knowledge, education, and support. It is the perfect time to jump on the Ecochain train.

Our interview process:

• A screening interview with HR

• Online Interview with the Director Solutions

• Meet the Customer Success team in the office

• Closing chat with our CEO

Apply for the job

If you have any questions about the company, the position, or the procedure you can contact Nynke Hessels via recruitment@ecochain.recruitee.com

Ecochain is a diverse company, committed to fostering an inclusive environment where every team member is valued and respected for their unique perspectives and contributions.